In 2017, Clinix was accepted into a 5- year pilot program called Comprehensive Primary Care Plus (CPC+). Medicare created this pilot to assist medical offices like ours to redesign our practices to better address the special needs of different patient populations. One of the hallmarks of this pilot is that it assists the practice in providing care management for high risk, high-need patients. This could include the elderly, those patients recently hospitalized or patients newly diagnosed with a chronic disease (such as diabetes).
My name is Cindy Stillman and I am the Director of Operations and I have been a part of the Clinix team for over 27 years. My primary responsibility is to assist physicians and staff in caring for their patients in a complex and changing healthcare environment. Our decision to participate in the Medicare pilot was largely influenced by my mother’s passing in September 2015. I consider myself to be quite savvy regarding healthcare, but the last year of her life was frustrating and confusing, even for me. Mom was able to live independently for 90 years with the loving support of her close family. The last year of her life, however, was spent in either a hospital or a rehab facility, with the final 3 months in a memory care unit. Although the staff at the memory care unit was wonderful as was the care she received, she nevertheless failed to thrive. Her sudden memory loss, vulnerability and fear seemingly affected her willingness to eat or take her medications.
We wished we could have found a way to keep her in the familiarity and comfort of her own home. My mom had suddenly become one of those high-risk, high-need patients; my family and I could have used the support of a Care Coordination Team.
Keri, our Care Coordination Manager, has over 20 years of experience in primary care with extensive knowledge of insurance and referral requirements. Keri has close relationships with our network of specialists and is your resource for referral care coordination.
Jane, our Behavioral Health Consultant, is a Licensed Clinical Social Worker with over 20 years of clinical and administrative behavioral health experience. She is committed to helping patients improve their overall quality of health and well-being while providing short-term behavioral health interventions and education. Jane also assists in making successful connections to community behavioral health services.
Daniella is the Triage Coordinator, who has been involved in primary care for more than a decade. She is your resource for prescription questions, hospital admission/emergency room follow up, and your urgent medical questions. Daniella can also help with referrals, medications and care coordination.
Sandy is the Medical Records Assistant and is the liaison between Clinix and your medical specialist, as well as and other health providers, to ensure timely transfer of records and communication.